How We Help

Customer Experience Review & Audit Your brand isn’t just your logo, colours and brochures – it’s what customers say about you!  It’s in your interest to ensure that the overall customer experience is as positive and consistent as possible, in line with the values of your brand. We are increasingly invited to carry out an overall Customer Experience Review for our clients, particularly those organisations in the tourism, hospitality or experience space. Typically, this involves a short project of initially immersing ourselves in the overall customer experience at all touch-points – from first engagement, to booking, to experience, to check-out and follow-up.  Through our experience in the sector over the years, we have developed a tried and tested model for auditing and reporting on the Customer Experience Review.  As an output, we present you with a written and illustrated report detailing our findings and making recommendations for how you might improve the service your customers experience from you. If you are interested in discussing a review project for your business, get in touch with Catherine O’Brien at catherine@thinkstudio.co.uk.

Marketing Strategy, Planning & Execution After learning about your objectives and your market context, we work with you to devise a marketing strategy, set plans and timescales in place, and deploy a range of tactics through which you can reach customers, gather data and continually improve customer service and brand quality.

Creative Design & Brand Development A fully functioning brand and design studio, we will work with your existing brand in a sympathetic manner, or if you need a change we can originate a new brand from scratch that gets you noticed for all the right reasons. We also define the guidelines that ensure brand consistency across all media forms and materials.

Sourcing & Supply of What Sets You Apart Your brand will manifest itself in the real or digital world in any number of ways, from your Facebook presence, to gift bags, to menus, to brochures, jackets or chocolates! Our network of suppliers in print, digital and print procurement ensure that you reach your customers in the right way, every time. We sort it all.